International Delivery

Most orders are delivered via Standard Registered Mail. Please expect your parcel to be at your mailbox within 7-26 working days after shipment confirmation (depending on your shipping location, please read below for more information). Since we have mailed you a "registered mail" from our end, our post office will confirm your receipt of the parcel by asking your post office to obtain your signature to signify receipt of the parcel from you. Please ask and confirm with your local postal office for more information. In usual practice, if the parcel arrives at the designated address you have filled in and no one is at the door to receive them, the delivery man will leave at note at your office notifying you that your parcel will be returned to the nearest post office for your collection of the item(s). You can track your order with the following the 13 digit tracking number that will be provided in our shipment confirmation email (eg. RB953482945MA). Click here to track your order.

 

Q1: Do I need to pay for customs and import duties?

KEC is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. KEC does not have any control over such circumstances and may unfortunately lead to a delay your order's shipping time. Please view the below section upon custom and import duties:

Any customs or import duties are charged once the parcel reaches it's destination. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

 

Q2: What is the delivery time for it to ship to my location and how do I meet the requirements of free shipping?

We currently provide free shipping worldwide for orders over 60USD. Flat shipping charge is 20USD for any international orders (except UK and US) below 60USD. Free worldwide shipping from 3/4/2018 - 30/4/2018. No minimum spending required. Limited time offer only.

 

Destination

Method

Timescale:

Cost

Korea

Standard

12-19 working days

Free for 60USD and over

 

 

Japan

Standard

8-12 working days

Singapore

Standard

6-10 working days

Express

N/A

Malaysia

Standard

9-13 working days

India

Standard

11-16 working days

Indonesia

Standard

9-14 working days

Express

4-9 working days

Thailand

Standard

8-11 working days

Express

6-10 working days

Philippines

Standard

8-11 working days

Express

4-12 working days

Australia

Standard

8-12 working days

Mexico

Standard

10-14 working days

UAE

Standard

10 working days

Rest of the World

Standard

7-26 working days*

*International shipping time varies depending on your location of city or country.

 

*Please kindly be aware that some orders may exceed 26 working days due to strict custom declaration issues of countries.

 

Q4: Where does KEC deliver?

We do ship to most of the countries worldwide. Please refer to following to see the countries we ship to:

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Central African Republic, Chad

China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo The Democratic Republic Of The, Croatia, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Finland, France, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland Guadeloupe, Guernsey, Guinea, Guinea Bissau, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of Iraq, Ireland, Isle Of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Korea, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Macau, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Niger, Nigeria, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Helena, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania,, Thailand, Togo, Tunisia, Turkey, Turkmenistan, United Arab Emirates, Uganda, Ukraine, United Kingdom, United States , Uzbekistan, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwz

 

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