Frequently Asked Questions

Ordering - Can I make changes to my order?

If you have any problem with your order details, please email us your order number, contact number, and details at info@kecshop.com. We will aim to resolve all queries within 24 hours.

Payment - Do you accept Debit / Credit Card?

Yes. You may pay for your order using either a debit card or credit card from Visa, MasterCard, American Express or others via PayPal. You are not required to have a PayPal account to checkout.

 

Payment - I paid with my credit card, but why did I get an email confirmation?

We charge your credit card via PayPal. Even if you pay by credit card, you will still receive a confirmation from the PayPal team.

 

Payment - Can I use PayDollar at checkout?

Yes. PayDollar is available via your PayPal account.

 

Delivery - What delivery method do you offer?

For US and UK order, items will be shipped via standard / express delivery (with tracking number). For shipping outside US and UK, we will use Standard Mail.

 

Delivery - Do you ship internationally?

Yes. We offer worldwide shipping to countries which have a valid delivery address.

 

Delivery - When will you ship my order?

Please allow 2 working days for your order to be processed. Another 5 - 10 working days for local US and UK delivery (for in-stock items). For International delivery, please refer to Shipping. Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing and delivery during peak season. For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

 

Delivery - How can I check my order status?

You can find your tracking number in shipping confirmation email. You may track your order on here. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Others - How to Contact Us

If you have any enquiry, fill in the contact form, or email us at info@kecshop.com

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